How Do I Register My Warranty?

In all cases a licensed professional must have either fully installed or inspected your equipment before and including turning on the product during initial start-up. After the initial start-up has been completed the professional will provide you with a dated installation invoice detailing the model and applicable serial number of the equipment.

Manufacturers also require registration with them of the product installed within the first 30 days from installation / initial start-up date to validate and receive the product full warranty coverage. Restrictions apply. Warranty validation is solely dependent on the manufacturer’s requirements for the product purchased and make sure you review and are familiar with the terms, language, and/or requirements for any applicable manufacturer’s warranty.

How We Provide Warranty Parts?

We provide warranty parts replacement assistance for any qualifying units that have been purchased through our service. In all cases, the failed part must be returned to us for the warranty. We may request that you purchase the new part and will receive a refund on that charge once we receive the original part back. Any expedited shipping will be an extra charge.

We reserve the right to reject any warranty claim for a replacement parts and/or repairs if all or any of the required documentation is not provided at the time of filing a claim.

Is There a Labor Warranty?

No, we do not directly provide any labor warranties or compensation of any kind for any costs incurred by the consumer. In most cases, the installing professional may be able to provide additional purchasable labor warranties. Please inquire with your installation Professional for Labor Warranty information.

If any product purchased from DirectAirProducts.com should result in failure upon installation or not operate after installation, we are only responsible for supplying the part warranted by the manufacturer. We do not provide any warranty above and beyond the manufacturer’s warranty as to parts.